SIZE GUIDE
Sizing is approximate and may vary
slightly person to person.
HANDMADE TO ORDER
Each of our pieces is unique in their own way and with subtle shape or textural differences. Should you prefer a more circular / oval form, please request it when ordering. Pieces usually take up to 14 business days to make. Visit our process page to learn more!
MONOGRAM DETAILS
Your personalized monogram will be located on the flat, backside of your rock. Depending on the rock size, one to two letters will be suitable for the piece. Please feel free to message us with any questions!

x-large & large rocks 1 to 2 letters
small, x-small & mini rocks 1 letter
Your shopping bag

Shipping and Return Policy

All ISA NOY fine jewelry and accessories are accepted for exchange or refund if returned in its original condition within 7 days of the package arrival date, accompanied by its original tags and packaging. 

Our team likes to remind its customers that our return policy only last for these 7 days, if the 7 days pass since your items arrival date we will not be able to offer you a return or exchange. Due to the fine and delicate nature of the pieces, we ask you to be gentle and take care of the items. Our team will inspect the item before any returns/exchanges are approved and processed.

Pieces can be exchanged for a different rock size/stone color of choice or for a full refund. To exchange an item for a different piece in the collection, we recommend requesting the refund and placing a new order for the desired piece. For any exchanges or returns please email us at returns@isanoy.com and include your name, order number and why the change of heart. We will notify you by email once we have received, inspected & approved your return. If you wish for a refund please note that the refund will be submitted to the original payment method. Please allow for the refund to show up on your account, processing time between providers may vary. Remember all of our items are made to order and usually take up to 14 business days, so please allow for any new items to be made.

When returning postage, we suggest our customers to insure the package via their preferred mail provider (UPS, USPS, DHL etc.) and request tracking services for your own protection. Please provide our team with this information and don’t forget to keep all receipts for your own personal records.

All ISA NOY sale items are final sale and are not subject for returns/exchanges. We apologies for any inconvenience! Sale items are usually in stock and are ready to ship out within 5 to 7 business days.

ISA NOY uses UPS, USPS or DHL, as our main shipping carriers. All orders are insured, have tracking numbers and require a signature upon delivery. If by any circumstance package gets lost in transit we will do everything possible to assist you. If proof of delivery is generated we are not held responsible for the package. Email us info@isanoy.com for any questions or assistance- our team is here to help!

ISA NOY is happy to provide free worldwide shipping for all orders over $200. All of our customers are responsible for Exchange/Return shipping fees (refer to the return policy for detailed information). All orders will be shipped via UPS, USPS or DHL, unless otherwise noted. Once your order is ready to be shipped, we will provide you with shipping information along with a tracking number. Please note that ISA NOY does not charge taxes, import duties and fees based on country of destination, it is buyers responsibility to pay for duties set by their country of residence. Clients will be responsible for fees upon delivery, each country has different regulations, so our team advises to check prior to placing and receiving order.